Shipping Information

World wide FREE SHIPPING on all orders over $150. **Please note all international orders will go air untracked unless a faster shipping service is purchased. Once the parcel leaves our hands delivery times are outside of our control, therefore delivery times are not guaranteed by sēm label.

Domestic shipping (Canada):

Orders are processed and shipped within 1-3 business days of purchasing (this is often bumped up to seven business days during new releases, restocks, and sales due to higher volumes) and are sent via Canada Post. All Canadian orders will be sent expedited with tracking. Orders less than $150 will be charged a flat rate $8 shipping fee. Want something in a hurry? Choose Express for $16 and we will guarantee shipment the same day as your order is placed. 

*Canada Post delivery times will vary by location. Delays with Canada Post are outside of our control, therefore delivery times are not guaranteed by sēm label. Delivery times do not include our processing time.

USA shipping:

Orders are processed and shipped within 1-3 business days of purchasing (this is often bumped up to seven business days during new releases, restocks, and sales due to higher volumes) and are sent via USPS ground (this includes tracking). We are located in Canada and use a service to transport packages across the border to ship directly with USPS. As such, it may take 1-3 business days for your package to be received and scanned by USPS. Orders less than $150 will be charged a flat rate $8 shipping fee. Want something in a hurry? Choose Express for $16 and we will guarantee shipment the same day as your order is placed. 

*USPS delivery times are outside of our control, therefore delivery times are not guaranteed by sēm label. Delivery times do not include our processing time.

International shipping:

Orders are processed and shipped within 1-3 business days of purchasing (this is often bumped up to seven business days during new releases, restocks, and sales due to higher volumes) and are sent via Canada Post Air parcel (this does not include tracking). Orders less than $150 will be charged a flat rate $8 shipping fee for untracked airmail. There is an option at checkout to pay for tracking and shorten delivery time. All orders that qualify for free shipping and the customer chooses this option will be sent without tracking. Tracking must be chosen at checkout if you would like this option. Once the parcel leaves our hands delivery times are outside of our control, therefore delivery times are not guaranteed by sēm label. Delivery times do not include our processing time.

 

Shipping Policies

Tracking number will be provided at time of shipping. sēm label cannot be held responsible for lost or stolen packages.

International orders outside of North America will be sent without tracking unless tracking is purchased at checkout. Packed sent without tracking can not be guaranteed and can take up to 12 weeks for delivery depending on how long your Country takes to clear the package. 

Customers assume all costs associated with declaration value in accordance with their countries duties and tariff costs. Please contact your local post office facility for further information concerning custom duties or fees.

If shipping destination is outside of Canada or USA, mail times can vary greatly depending on customs processing and the efficiency of your local postal service, ranging from 1-12 weeks.

Please email us at [email protected] for any shipping questions and concerns.